I am having a hard time with my insurance agent or my insurance company. What should I do?
An informational article by Shmuel Weinstein, owner and manager of Best Insurance Agency (2013) Ltd.
Speak your insurance agent directly – not one of his staff members. Tell him what has been going on, why you are disappointed, and that you expect him to correct the situation in a timely manner.
If his response does not satisfy you, you should ask another licensed insurance agent for advice, but proceed delicately. Your insurance agent may in fact be following the right steps in order to resolve your problem but it could be that the nature of the matter requires patience. Insurance companies are large institutions with many departments and differing levels of management. Certain issues, therefore, could take some time until they are resolved.
Tell the other insurance agent up front that all you need from him is advice. It is not necessary to give the other insurance agent the name of your current agent, even if he asks. Many agents, such as ours, will be happy to give you free advice if the matter is not complex, and you are welcome to contact us. Others may charge you a fee up front – even for advice in simple matters.
If it turns out that your insurance agent or insurance company is in fact not handling your matter properly, there are a number of ways that you can proceed – depending on the situation.
